FAQ

Office Hours

Office hours are 8:30 a.m. to 5:00 p.m. Monday through Friday. We try to schedule all appointments to minimize waiting time and to provide optimal care for each patient.  If you can’t keep your appointment, please call to cancel within 24 hours so that we can offer this time to another patient.

Of necessity the physician must work by appointment; however, due to emergencies and the unexpected, he will occasionally get behind. Infrequently your appointment may have to be rescheduled for another day and time.  We request your patience and cooperation if this should occur.

Telephoned Medical Questions

Our clinical staff is thoroughly trained to answer many routine medical questions. If they can’t immediately assist you with a problem, your physician will be informed.  Your physician will answer routine calls at the end of the morning or after office hours. This allows the physician to attend to his office patients with minimum interruptions. Urgent problems are handled as soon as possible!

Emergencies

If you have a serious medical problem after office hours, call our office at 459-8824. Our answering service will contact one of our physicians.

One of our physicians is always on call to respond to your ear, nose, and throat problems. In case of a life threatening emergency, go immediately to the nearest hospital emergency room

Insurance, Fees and Billing

As a courtesy, we will initiate a claim to your insurance company on your behalf.  We are contracted with most major insurance companies, HMOs and PPOs. We are required by our contracts with your insurer to collect co-payments for services at the time rendered.  You are responsible for any deductibles, co-insurance, and non-covered services.

Please remember your insurance coverage is a contract between you and your insurance company; therefore, you are responsible for full payment of your account when due.

Prescription Refills

In order to provide quality care, medication refills are best addressed at the time of your visit with your physician. This allows you to update the physician and to plan any necessary change in your medication or to schedule any testing that may need to be done. We understand, however, that sometimes this is not possible.

Please call your pharmacy for prescription refills.  Most pharmacies will call our office to get your physician’s approval for routine medications.

To better serve you, please try to refrain from calling for routine prescription refills after 4:00 p.m. or on weekends, as your physician needs to review and approve all refills.

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